Build your system
Build your system A virtualization technology suitable for one business may not be right for another. We help you design and build a system that is custom designed to meet all your business goals.
Migrate your servers
Migrate your servers When moving to a new virtualized system, there can be many compatibility issues, and possible data loss. We analyze your current system, identify possible fault points, and migrate your servers with zero data loss.
Support your system users
Support your system users System users often find it difficult to configure their client devices and applications to interact with server applications. We help your system users quickly resolve these errors so that there’s no business downtime.
Fix server/application errors
Fix server/application errors Database errors, failed updates, service crashes, etc. are common causes for application errors. We help you quickly locate the source of the error, and fix it before it can affect your customers.
Fix failed VMs
Fix failed VMs Application updates, resource limits, or OS upgrades can lead to virtual machine crashes. We troubleshoot boot errors, resource errors, and service failures to bring the VM back online as soon as possible.
Analyze/Upgrade VM resources
Analyze/Upgrade VM resources System users and server applications often need higher resources as the traffic to the VMs increase. We analyze resource usage trends in VMs, and upgrade resources as needed to fix bottlenecks.
Managing Cloud/VPS resources
Managing Cloud/VPS resources As the system usage increases, resources like disk space, memory and CPU will be needed more. We help you analyze actual system usage, and assist you in scaling up or scaling out system resources as needed.
Resolve spam/hack issues
Resolve spam/hack issues System users who administer virtual machines on their own, often run into security issues such as spamming or hacking. We help them quickly clean their servers, and restore IP reputation, so as to avoid business impact.
Fix high load in VMs
Fix high load in VMs Resource limits, un-optimized database, poor coding, and a lot of other factors can lead to high load in servers. We help system users identify and fix performance bottlenecks before it starts affecting their business.
Monitoring critical services
Monitoring critical services If a service error is detected within the first 5 minutes, it stands a high chance of resolution without extensive downtime. Expert engineers from Bobcares monitor all critical services 24/7 and fix issues within a few mins.
Keeping reliable backups
Keeping reliable backups Backups are like parachutes. When it’s needed, it’d better work. We take daily backups of your system, and test its data integrity daily, so that you always have a reliable backup in case the whole system fails.
24/7 emergency support
24/7 emergency support A lot of things, like hard disk corruption, file system errors, etc. can go wrong in a server infrastructure. Our engineers are on standby 24/7, so that in case something untoward happens, experts are just a call away.
VM technical support
VM technical support Virtual Machine owners often need assistance with resource upgrades, custom operating system installs, fixing boot errors, etc. We help you maintain a responsive technical support channel over help desk and live chat, 24 hours a day, 7 days a week
VM abuse recovery
VM abuse recovery Just like any other server on the internet, virtual machines get their share of security issues. This can include phishing, spamming, IP range black listing etc. We help your customers recover from, and secure their VMs against all kinds of abuse issues.
Service troubleshooting Running a server brings with it a slew of issues, such as mail deliver errors, slow servers, website errors, etc. With Bobcares, your customers get fast, expert support that helps them quickly resolve any service error in their VM.
Software installation & upgrades
Software installation & upgrades System application upgrades (like PHP upgrade, MySQL upgrade, etc.) and application installs (like media servers, CRM apps, etc.) could easily lead to a maze of errors. We help your customers setup and upgrade any application the right way, the first time.
Virtual Machine provisioning
Virtual Machine provisioning Customers look for instant service, and we are happy to oblige them. Whether your provisioning guarantee is in minutes or in hours, we make it happen. We help your customers quickly setup and effortlessly manage their accounts.
Monitoring & emergency administration
Monitoring & emergency administration RAID array errors, network congestion, faulty power unit – a lot of things can affect service quality in a server environment. We keep a close eye on infrastructure health, and quickly resolve systems issues before it can affect service quality.
VM backup maintenance
VM backup maintenance Backups are like parachutes. When you need them, it better work! However, issues such as disk space overages, load spikes, network errors etc., can cause backups to fail. We help you setup VSS-aware backup systems, and monitor it’s integrity daily to ensure 100% reliable backups at all times.
VM template maintenance
VM template maintenance Quick account provisioning depends on the availability of up-to-date virtual machine templates. We keep the operating system and applications in VM templates updated at all times, so that post-install setup time can be minimized, and customers get a new VM as soon as an order is placed.
High availability management
High availability management Many factors should act together for high availability to work. For eg., the un-used resources in a server cluster should be equal to the resources in any one node, and management network should have 100% uptime. We monitor your systems round the clock, and resolve any conflict that can affect HA failover.
Installation & configuration
Installation & configuration Setting up a virtualization system involves many challenges like designing the ideal architecture, choosing the right hardware, setting up the network & storage systems, integrating with billing system, etc. We help you build a virtualized system from scratch that is customized to meet your unique business requirements.