Support-IT onsite support package
With unlimited onsite engineering time, Support-IT is our most popular package, offering all sizes of business a complete and comprehensive outsourced support solution, so we become your trusted IT support team.
In addition to all the benefits of our 24/7 remote monitoring package (Monitor-IT) and unlimited remote support from our in-house Service Desk (Remote-IT), this package includes unlimited onsite engineering time.
Your expert ICT team
With no hidden costs our Support-IT package offers unparalleled value for money and complete transparency allowing you to easily budget for your monthly IT support spend. There is no need to pay for block hours in advance or worry about using onsite engineer time by a certain date – resources are available when you need them.
Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
Key features at a glance
Features provided in our 24×7 monitoring and remote support packages are included as standard.
- Unlimited onsite support
- Unlimited telephone & email support
- Unlimited remote support (email, servers, PCs & networks)
- Standard Service Desk hours 7.30am to 6.30pm daily
- Preventative maintenance & updates
- 24/7 Real-time monitoring & alerts
- Guaranteed response & resolution times
- High rate of first-contact resolution
- Enterprise class service management system
- Optional monthly service delivery reports for transparency
- Self-service client Service Hub (desktop, mobile, web versions)
- Dedicated Account Manager & technical reviews
- On demand consultancy & advice
- Discounted rates on other services
- No hidden costs